Support & FAQ

What to expect (honestly)

Support is one monitored email address — no ticket system, no phone line, no live chat. It is best-effort: no response-time guarantee and no service level agreement. Expect a human reply, and expect it to take days, not minutes. You don’t need an account, and you don’t need to buy anything, to get support.

What Plan2Scale reads well

• CAD and architectural PDF exports with a scale label (e.g. SCALE: 1:250 @ A4).
• Scanned, photographed and print-to-PDF plans where the scale label is printed and legible — the web trial reads it off the image with its built-in reader, as a suggestion for you to confirm.
• Plans drawn at a known scale that you can tell it.
• Dimension lines you can measure against a known distance — the tool uses them to check the label.

Where it struggles

• Password-protected PDFs — open the file first, then give Plan2Scale the unprotected copy.
• Scanned plans (flat images) — the web trial reads their printed scale labels with a built-in in-browser reader and asks you to confirm the suggestion; the reader’s ~16 MB of model and runtime files are served by this site itself (not a third-party service), loaded in the background once and cached for later visits. If the label itself isn’t legible, there’s nothing to verify against — the tool says so.
• Missing or contradictory scale labels — the tool won’t pretend. It asks, or tells you to type the scale.
• Handwritten scale notes — the reader understands printed text only; type a handwritten scale yourself.
• Very large files or long tiled sets in the browser — the web trial caps at 25 MB so your computer stays responsive; the desktop app handles bigger work.

How the detection works (and what “confirm” means) is explained on the how it works page.

Quick answers to common reports

• Windows warned me about the installer. That’s SmartScreen doing its job for any unsigned indie app — “More info” → “Run anyway”, after checking the published SHA-256 matches (download page shows how).
• The built-in reader didn’t find my scale. It reads printed text labels; it can’t read handwriting, and a scan whose labels are only a few pixels tall (large sheets scanned at low resolution) can be unreadable no matter what tool you use. Check the scan resolution first.
• My plan is too big for the browser. The web trial accepts plans up to 25 MB. The desktop app has no browser limits and works offline.

Print quality checklist

• Print at Actual Size (100%). Turn off “fit to page” and any printer scaling.
• Measure the printed 100 mm proof line with a ruler — if it measures 100 mm, your print is true.
• For tiled sheets, print with no margins/scaling and align by the printed marks.

Get help

Support runs by email: [email protected]. The checklist above solves most print problems on its own. When you write, tell us your printer model, your OS, and what the proof line measured — that’s usually enough to diagnose it in one reply. Email is only collected when you contact us; the trial itself never asks for it.

Support the project

Plan2Scale has no advertising and no data collection. If the tool saved you a reprint, there are a few honest ways to help:

• Optional support, pay what you want — including nothing — comes through our itch.io page: plan2scale.itch.io. The desktop app will be published there too. Support is entirely optional and changes nothing about how the tool works.
• Tell a colleague — this tool grows by word of mouth, not advertising.
• Send bug reports: what you were trying to do, the app version, and the exact wording of any message you saw. Please don’t attach the plan itself unless we ask.

Send bug reports

When something looks wrong, tell us what you were trying to do, the app version, and the exact wording of any message you saw. Please don’t attach the plan itself unless we ask.